Whole Health. Whole Food. Whole Life.


This information has been obtained from the official government COVID 19 website covid19.govt.nz please refer to this site for reliable updates and information. We will endeavour to piece out the parts that are important and applicable to make it easier for you, but always use the official site if you need more.

"Essential businesses, and those that support them, will continue to provide the necessities of life for everyone in New Zealand during Alert Level 4.

This means food, medicine, healthcare, energy, fuel, waste-removal, internet and financial support will continue to be available.

Alert Level 4 means New Zealanders not working in essential services must stay at home and stop all physical interactions with others outside of your household."

You can find a full list of essential services at https://covid19.govt.nz/government-actions/covid-19-alert-level/essential-businesses/

WholeyHealth! Co-operative Village Market qualifies under the following categories:-

FAST MOVING CONSUMER GOODS (Lead agency: Ministry of Business, Innovation and Employment)

This is "any entity involved in the supply, delivery, distribution and sale of food, beverage and other key consumer goods essential for maintaining the wellbeing of people".

Fast moving goods "are generally the kinds of things you buy at supermarkets. They are affordable, in high demand, and sold quickly.

These would typically include:

  • food,
  • beverages
  • toiletries and personal care items
  • cleaning products
  • baby products, eg formula and nappies
  • pet food
  • over-the-counter medicines
  • alcohol, tobacco and vaping products
  • stationery."


"Online delivery of food other than cooked prepared meals such as takeaways is allowed. Meals-on-Wheels and alternative meals on wheels services that have been referred from a DHB, ACC or MSD may operate and whole-food delivery may continue to operate (eg subscription food boxes are okay)."

"Ordering, payment and delivery must be contactless and the business must operate safely within the general health guidelines such as physical separation and hygiene."


"A supermarket's primary focus is selling food product, and is a retail store operating on a self-service basis, selling groceries, fresh produce, meat, bakery and dairy products, and sometimes an assortment of non-food goods. Dairies must operate a one-in-one-out rule, and cannot sell cooked food."

WholeyHealth! Co-operative Village Market sells the same products as a supermarket, albeit they are local, sustainable and fair-trade and are consumer-lead, rather than producer-lead. Prices are based on not-for-profit principles so they are at their best price and will not be increased by us when demand or turn-over increases. The prices remain fair for the producer and the customer. So we also meet this criteria in a far more transparent and fair way than supermarkets and we are operating under stricter non-contact rules as there is no self-service in-store. Customers are not able to enter the premises.


"What is considered an essential service may change over time. Some activities that are not essential now may become essential if New Zealand remains at alert level 4 for a sustained period. All essential services will still need to operate in a way that limits the risk of the spread and transmission of COVID-19.

Businesses must only operate what is essential during the Alert Level 4 period."

"Businesses should:

  • minimise, or eliminate if possible, physical interactions amongst staff and with and between customers
  • ensure appropriate health, hygiene and safety measures are in place
  • restrict activity to only what is essential during the Alert Level 4 period."

"Whole-food delivery services (eg subscription food boxes) and supermarket delivery services can continue to operate but must use non-contact delivery measures ie online and phone orders and contactless delivery".


  • Doors are closed to the public and no one is to enter the premises during the lockdown period
  • Ian and I are the only people working on site and we are in isolation on location (under the current guidelines of self-isolation defined by the government)
  • The shop has been re-arranged so that we can pack orders, clean vegetables and surfaces easily, and store products and whole foods more efficiently.
  • We have no-contact required access to a cool store for the safe storage of fresh produce where required
  • We maintain personal hygiene requirements and have relevant PPE for safe handling and distribution of produce and goods.
  • We are operating under a non-contact ordering (via email), payment (bank transfer), and pick up and/or delivery system
  • We have sufficient variety of goods and products to reduce the need for people to travel to central locations
  • We will be co-ordinating safe and non-contact trading with other essential businesses and work to minimise the amount of travel required by these businesses by combining pick up goods with the delivery of orders


"There is not a formal accreditation for essential businesses or their employees".

"If you provide an essential service within the primary industries, including critical support goods and services, you are required you to register with the Ministry for Primary Industries and answer 11 questions about how you intend to stop any spread of COVID-19.

Businesses with 5 or fewer people (including the owner) working at each business site that can achieve physical distancing are exempt."

(WholeyHealth! is exempt because we have less than 5 people and we are self-isolated on-site, so do not need physical distancing from each other, and we are able to maintain non-contact from every source and customers)